🔁 Forgotten Password
Follow these steps to reset your WebMIS password:
- Navigate to the WebMIS login page.
- Click on “Forgotten your password?” beneath the login fields:
- Enter your registered email address.
- Check your inbox for the password reset email.
- Click the link in the email and follow the prompts to create a new password.
📌 Note: If you don’t receive the email within a few minutes, check your spam or junk folder.
🔒 Locked Account
- If you enter the wrong password too many times, your account will be locked.
- You will need to wait 30 minutes before attempting to reset your password.
⛔ Disabled Account
There are two types of disabled accounts:
| Automatic |
Disabled after 90 days of inactivity. You can re-enable this manually via the login page: |
| Manual |
Disabled by request from the customer or a period of over twelve months of inactivity. This will need to be re-enabled by contacting your solution provider or the Support team.
|
❗Using a Different Portal?
You can find the relevant links to log in to your respective platform(s) on the NMI website.
If your login page looks like either of the below, you will need to view support documents for the ONE platform:
If your login page looks like the below, you will need to view support documents for the USAePay platform:
❓Need help with something else?
Just submit a support request here and our Live Support team will be able to assist.