Using Linked Refunds, Voids, and Receipts on WebMIS – CardEase

This section details how to handle linked refunds and voids, explaining when each should be used and how to generate PDF receipts.

❓What are Linked Refunds, Voids, and Receipts?

A linked refund is refunding a specific transaction, which the refund is ‘linked’ to. As a result, the amount refunded cannot exceed the amount of the original transaction.

A voided transaction is one that has been authorised, but was cancelled before it could be committed or sent for settlement.

If a transaction has been committed but not yet settled it cannot be voided, and must be refunded after the authorisation has settled. If a transaction has been settled, it cannot be voided and must be refunded instead.

🔍Locating a Transaction on WebMIS

First, locate the relevant transaction, and select the icon in the leftmost column to see further information and options:

At the top of the Transaction page you will see options for ‘Refund’, ‘Void’ and ‘Receipt’:

↩️Refunding a Settled Transaction on WebMIS

If you select ‘Refund’, you will be presented with the following options:

Note that you can choose to refund less than the full amount of the original transaction, and can optionally provide a user reference to associate with the transaction.

Once you have confirmed the details, click ‘Submit’. The transaction details will then be re-presented to you for confirmation. Once verified select ‘Confirm’.

⛔Voiding an Authorised Transaction on WebMIS

If you select ‘Void’, you will be presented with the following options:

Select ‘Confirm’ to void the transaction and prevent it from being sent to settlement. Note that if the transaction is older than 90 days, it cannot be voided.