💸What are Standalone Refunds?
Standalone refunds allow you to issue a refund without linking it to an existing transaction. This article explains how to process them safely using WebMIS.
A standalone refund does not need to be linked to an existing transaction, which is useful if the original transaction cannot be found or if the refund amount exceeds that of the original transaction.
To use this function, it must first be enabled by the NMI Support team (contact NMI support here). If you are not directly contracted with NMI, please contact your solution provider who will be able to contact NMI on your behalf.
↩️Performing a Standalone Refund
On WebMIS, click on ‘Terminal’, then select Perform Refund:
You will be presented with the below set of options:
🖥️Select a Terminal
Click ‘Select Terminal’ and use the popup window pictured below to select a terminal by ticking the box next to the name:
Then click ‘Select’.
💰Choose an Amount
The amount to be refunded to the card.
💳Enter the Card Number
The 16 digit Primary Authorisation Number of the card which is being refunded to. The Primary Authorisation Numbers on AMEX cards are 15 digits.
⏳Enter the Expiry Date
The expiry date of the card which is being refunded to.
⏳Enter the Start Date
The issuing date of the card which is being refunded to. This is required for some cards, but can usually be left blank.
🔗Using the Card Reference & Card Hash
This can be used in lieu of the card number. The Card Reference is a unique GUID generated by our platform to identify each card. The Card Hash is a token derived from the card number which must be used in conjunction with the card reference. If the customer integration in use does not store this information, this option cannot be used.
🧾Entering a User Reference
This option can be used by the person processing the authorisation to record a reference which will be associated with that transaction. This can be left blank if not needed.
❗Using a Different Portal?
You can find the relevant links to log in to your respective platform(s) on the NMI website.
If your login page looks like either of the below, you will need to view support documents for the ONE platform:
If your login page looks like this, you will need to view support documents for the USAePay platform:
❓Need help with something else?
Just submit a support request here and our Live Support team will be able to assist.